August 14


Effective Steps To Building Rapport For Stronger and Better Relationships

By Hanson Cheng

August 14, 2023

  • minute read
  • Last Updated on August 14, 2023 by Hanson Cheng

    Building rapport is the art of establishing a positive and meaningful connection with others, whether it be in a personal or professional setting. It involves building trust, understanding, and mutual respect through effective communication, active listening, and putting others at ease.

    In today’s fast-paced world, building rapport has become a necessary skill in building and maintaining strong relationships that lead to personal and professional success. By fostering positive connections, you can create a strong foundation, establish mutual understanding, and ultimately, establish a lasting partnership with others. In this article, we explore the various ways to build rapport and how it can benefit you in your daily life.



    Building rapport is the process of creating a bond, trust, and mutual understanding between two or more people. It involves developing a positive relationship by finding common ground, establishing a level of comfort, and strengthening communication. Building rapport is essential in any social interaction or relationship, including business, personal, or professional settings.

    It creates a foundation for improving communication and increasing the likelihood of future interactions. Rapport-building begins with the initial contact and continues to develop over time. It involves being attentive, empathetic, and genuine in one’s interactions with others. A positive rapport can lead to more significant opportunities and better outcomes, while a negative rapport can hinder progress and negatively impact relationships.


    Building rapport is an essential component in creating long-lasting relationships, whether personal or professional. The ability to establish a connection with others is critical to success in various situations, such as in the workplace, at social gatherings, or even during a first-time meeting. It helps to break down communication barriers, improve trust, and create a sense of mutual understanding. Strong rapport skills enable individuals to interact more effectively, negotiate better deals, and influence others’ opinions, all leading to greater success.

    Building rapport is especially advantageous in the workplace, where cooperation and collaboration are essential. When co-workers get along well and have a good rapport, they can communicate better, share ideas freely and trust each other’s opinions. Additionally, research has shown that building rapport with clients increases sales and customer loyalty due to the establishment of trust and a feeling of comfort between the client and their service provider.

    Another benefit of building rapport is that it can facilitate better conflict resolution. When individuals have an established rapport, they can approach differences with a collaborative mindset, which reduces potential conflict and leads to more productive solutions. Consequently, it improves teamwork and enables individuals to work with diverse teams while maintaining a peaceful and cooperative environment.

    Building rapport also helps establish one\’s personal and professional brand. Having an approachable and likable demeanor can improve a person\’s charisma and social standing, making them more memorable and respected. It is critical for anyone looking to advance their career, as individuals who have a strong rapport with management and colleagues are often considered for better job opportunities and promotions.

    In conclusion, building rapport is a crucial skill in personal and professional settings. It fosters trust, improves communication, develops strong relationships, and creates a positive impact on work performance. It is an excellent investment in oneself, and its value should not be overlooked.


    Building rapport can have numerous benefits in both personal and professional relationships. Establishing a strong rapport with someone can facilitate better communication and understanding, leading to fewer misunderstandings and conflicts. Furthermore, building rapport can establish trust and credibility, which is especially important in professional settings such as sales or client relationships. Strong rapport can also result in improved teamwork and collaboration, leading to more successful and productive outcomes in group projects.

    Building a positive and enjoyable rapport with others can also result in increased job satisfaction, as people tend to enjoy working with those they get along with. Additionally, strong rapport can lead to improved empathy and compassion towards others, which can contribute to a more harmonious society. Ultimately, building rapport can result in improved personal and professional relationships, leading to increased happiness and success in both domains of life.

    Factors Affecting Rapport Building

    Communication Skills

    Communication skills are an essential component of building rapport, and involve various verbal and nonverbal interactions between individuals. These skills enable a person to convey meaningful information effectively and effortlessly, while also interpreting and comprehending the message of others. One of the most crucial communication skills is the ability to articulate ideas clearly and concisely, in a language that the other person can understand. It involves avoiding ambiguity, using appropriate vocabulary, and paying attention to the tone and pitch of one’s voice. Another communication skill that is of utmost importance is being an active listener, which requires attentive listening and responding to what the other person is saying.

    Active listening involves not only hearing the spoken words but also understanding the emotions and motivations underlying the message. To be an active listener, one must give their undivided attention, refrain from interrupting, and express empathy and understanding to the other person. Effective communication also involves using open-ended questions to encourage dialogue, being aware of cultural differences, maintaining eye contact, and using appropriate body language.

    Moreover, individuals with excellent communication skills are often persuasive and can influence others positively by adapting their communication style to that of the person they are interacting with. In conclusion, mastering communication skills is one of the most effective ways to build rapport with others and can help individuals foster trust, respect, and lasting relationships in both personal and professional settings.

    Body Language

    Body language plays a significant role in building rapport. When communicating with others, the way we position our bodies, gesture, and maintain eye contact can either enhance or hinder communication. The correct body language can create a comfortable and welcoming atmosphere that allows people to feel at ease and share their thoughts and ideas. On the other hand, poor body language can create a tense and uncomfortable environment that may lead to misunderstandings and misinterpretations.

    Effective body language involves maintaining an open posture, making appropriate eye contact, and using gestures to emphasize key points. Posture should be relaxed, but not sloppy, with arms uncrossed and weight evenly distributed. Maintaining eye contact shows interest and attentiveness, but too much eye contact can be intimidating. Gestures can be used subtly to reinforce or emphasize points, but they should not be excessive or distracting. Mirroring, or matching the other person\’s body language, can also help build rapport, as it can create a sense of connection and understanding.


    The ability to empathize with others is a crucial aspect of building rapport. Empathy involves being able to put yourself in the shoes of another person and understand their feelings and perspectives. As a communication skill, empathy allows individuals to connect with others on a more personal level, creating an atmosphere of trust and respect.

    Empathy is not just about acknowledging emotions, but also about validating them. When you are empathetic, you take the time to listen to someone’s story, and you demonstrate that you understand their feelings by reflecting them back. This creates a sense of safety and comfort, which can be particularly important in a professional setting. Empathy can also help to diffuse tense situations, as it shows that you are willing to see things from the other person’s perspective. It can help you to form stronger relationships with colleagues, clients, and customers, leading to more successful interactions overall.


    The foundation for successful rapport-building is trust. Trust is a vital component of any meaningful relationship, especially one in which rapport is necessary. Without trust, no communication can occur, and productive interaction is highly improbable. In the context of rapport-building, trust is based on a combination of reliability and sincerity. It involves keeping your commitments, fulfilling your promises, and demonstrating that you have the other person\’s best interests at heart.

    Trust also involves being authentic and transparent in your interactions with others. Being genuine requires removing the masks we sometimes wear to protect ourselves from emotional harm. When we are true to ourselves, we are more likely to engender trust in others, as they can sense our authenticity. Additionally, building trust requires being responsive and responsible in our interactions with others. This means being honest, open, and accountable for our actions.

    Empathy is another important aspect of building trust. It involves demonstrating that we understand and care about what the other person is going through. We must be willing to put ourselves in their shoes and imagine how they are feeling. By doing so, we show that we respect their emotions and that we are invested in their well-being. When people feel understood, they are more likely to trust us.

    Lastly, building trust requires active listening. Active listening is a purposeful and intentional effort to hear what the other person is saying. It involves paying close attention to their words, tone, and body language. Active listening also means being present and focused during the interaction, avoiding distractions and interruptions. When we engage in active listening, we demonstrate that we value the other person\’s input and are invested in finding a mutual understanding. Ultimately, building trust is an ongoing process that requires commitment and effort on both sides.


    In building rapport, respect is an essential element to creating connections and fostering relationships. Respect involves acknowledging and valuing the perspectives, opinions, and feelings of others. It is crucial in establishing trust and open communication that is critical to building relationships. Respectful communication is a fundamental aspect of effective communication skills. It involves using language and tone that show that the other person is valued and appreciated. Respectful communication entails active and attentive listening, being empathetic, and avoiding interrupting the other person in conversation.

    Respect is also demonstrated through non-verbal communication, such as body language. This includes maintaining eye contact, assuming appropriate posture, and other nonverbal cues, like smiling and nodding, which convey a sense of interest and approval. Respectful posture, such as facing the other person, uncrossing arms and legs, and leaning in slightly, can also help establish a rapport and create a positive atmosphere for communication.

    Empathy is a crucial element of respect as it enables one to understand and share the feelings of others. By putting oneself in the other person’s shoes, it is easier to understand their perspectives, emotions, and value systems. Empathy helps establish mutual understanding and respect by fostering compassion and understanding. Empathy helps one to develop an emotional connection with the other person, making it easier to create a rapport.

    Building trust requires respect as a foundational element. Trust can only be cultivated when one feels they are valued and respected, and their interests and needs are considered. Trust involves the belief that the other person is honest, reliable, and will keep promises made. In building trust, effective communication skills are vital, as they help demonstrate respect and reliability. Trust is critical in building and maintaining long-lasting healthy relationships.

    Finally, respect is essential when developing cultural awareness. Cultural awareness involves understanding cultural differences and respecting them while acknowledging one\’s own cultural identity. One can demonstrate cultural awareness by being attentive to different customs, values, and communication styles, and showing respect for them. Being respectful in one\’s communication with people of different cultures avoids misunderstandings and ensures that relationships are built on a foundation of mutual respect.

    Active Listening

    Active listening is a crucial component of effective communication. It involves actively engaging with a speaker to fully understand their message and demonstrate that their thoughts and feelings are being heard and valued. Active listening requires both verbal and nonverbal cues, such as maintaining eye contact, nodding in agreement, and responding with questions or clarification. It is important to avoid distractions and actively focus on the speaker’s message, rather than preparing a response or interrupting with your own thoughts.

    By actively listening, you build trust with the speaker and demonstrate empathy and respect for their perspective. This can facilitate a more productive discussion and strengthen relationships. Active listening is especially important in resolving conflict and building consensus, as it allows individuals to reach a mutual understanding and find common ground. Improving active listening skills can be achieved through practice and training, such as workshops or coaching, and can have far-reaching benefits in personal and professional relationships.


    Authenticity is a key component of building rapport, as it involves being true to oneself and expressing genuine emotions and beliefs. People are naturally drawn to those who they perceive as authentic, and it can help to establish trust and a deeper connection in conversations. In order to be authentic, it’s important to be aware of and comfortable with one’s own identity and values. This involves self-reflection and being honest with oneself about strengths, weaknesses, and personal biases.

    Authenticity also means being present and actively engaged in conversations, avoiding scripts or rehearsed responses. Instead, it’s important to actively listen to others and respond authentically in the moment. This can involve acknowledging and validating others\’ emotions and perspectives, even if they differ from one’s own.

    Authenticity also involves being vulnerable and willing to share personal experiences and emotions, which can help to build empathy and trust. However, it\’s important to maintain appropriate boundaries and not overshare in a way that makes others uncomfortable. Overall, authenticity is a crucial element of building rapport and establishing genuine connections with others.

    Cultural Awareness

    Cultural Awareness is an essential element in building rapport because it helps individuals understand and appreciate the values, beliefs, and behaviors of people from different cultures. It involves having an open mind and being willing to learn about and respect other cultures, including their customs, traditions, and communication styles. As people become increasingly diverse in today\’s globalized world, developing cultural awareness is essential for effective communication, building trust, and establishing meaningful relationships. Cultural awareness can help individuals become more understanding and tolerant of differences and avoid cultural misunderstandings and stereotypes.

    Having cultural awareness means being knowledgeable about different cultures\’ norms, values, and belief systems. This knowledge can help individuals understand why people behave the way they do and enables the use of appropriate language and communication styles to develop empathy, establish trust, and build relationships. Cultural awareness also involves recognizing and challenging biases and prejudices and avoiding making assumptions about people based on their cultural background. It is essential to approach intercultural communication with curiosity, an open mind, and a willingness to learn.

    Developing cultural awareness requires learning about different cultures and gaining knowledge of their customs, traditions, and communication styles. This can be done through reading books, attending cultural events, traveling, or interacting with people from diverse backgrounds. One critical aspect of cultural awareness is learning how to approach communication with different cultures correctly. Individuals must understand the nuances of nonverbal communication, such as facial expressions, body language, and eye contact, and how they can vary across cultures.

    Cultural awareness plays a vital role in our personal and professional lives. Individuals\’ ability to communicate effectively with people from different cultures is becoming increasingly important as our world becomes more interconnected. The development of cultural awareness helps to build bridges across divides, allowing individuals to create meaningful relationships, and enhancing their ability to work effectively in increasingly diverse environments. Therefore, as we interact with those from different cultures, we must commit ourselves to learning and practicing cultural awareness, respecting cultural differences and building rapport with others.

    Challenges in Building Rapport

    Language Barriers

    Language barriers are one of the most common obstacles to building rapport between individuals from different cultural backgrounds. While language differences may seem like a minor issue, they can actually have a significant impact on relationship-building efforts. This is especially true when it comes to nonverbal communication, which can be easily misinterpreted due to cultural differences. In addition, when individuals are not fluent in each other’s languages, they are likely to miss out on key nuances and subtleties in conversation, which can lead to misunderstandings and even conflict.

    Overcoming language barriers requires patience, empathy, and a willingness to communicate in multiple ways, including through gestures, facial expressions, and other nonverbal cues. Language translation services and language classes can also be useful tools in overcoming language barriers and building effective relationships across cultures.

    Cultural Differences

    In cross-cultural communication, there is a high chance of encountering different cultural backgrounds that shape how people perceive and express themselves. Cultural differences can significantly influence how people build rapport because different people have different beliefs, values, and attitudes.

    Stereotyping or generalizing cultural norms can lead to judgments, misunderstandings, and miscommunications, which can hinder the rapport-building process. In building rapport across cultures, it is essential to have an open mind, exercise cultural humility, and avoid imposing one’s values on others. Being mindful of non-verbal communication is also essential as it can vary among different cultures. Levels of eye contact, hand gestures, and personal space can convey different meanings within different cultural contexts. Learning basic greetings and phrases in the language of the other person can also help break down language barriers and build rapport.

    Personality Clashes

    Personality clashes can occur when individuals with vastly different personalities are forced to work together. This can result in a disconnect between the parties involved, causing difficulties in building rapport. For example, an introverted person may struggle to establish a connection with someone who is outgoing and extroverted. This clash in personality can lead to misunderstandings and a lack of trust between the two individuals. Similarly, someone who is detail-oriented may become frustrated with someone who is more relaxed in their approach to work.

    This can cause tension and a breakdown in communication, making it difficult to build rapport. To overcome personality clashes, it is important to recognize and understand the differences in personality between team members. By acknowledging and respecting these differences, individuals can work together to find common ground in their approach to work and communication. By doing so, they can establish a stronger rapport and build trust with one another, leading to greater collaboration and success in their work.

    Lack of Trust

    Building rapport is an essential skill for any person who wants to succeed in their personal and professional life. However, different barriers can hinder an efficient rapport-building process, leading to ineffective communication between parties involved. One of the significant impediments to building rapport is a lack of trust. In most cases, people find it hard to believe someone they barely know, especially when they come from different backgrounds, have different beliefs or are placed in a high-pressure situation such as a job interview or sales pitch.

    The lack of trust can surface in different ways, including individuals being skeptical or having doubts about the authenticity of the other party\’s ideas or motives. It may also manifest as micro-expressions or unconscious body language that signals to the other party a lack of connection. In some cases, the individuals involved may have had prior negative experiences that have influenced their perception of trust in others, thus making building trust even more challenging.

    It is crucial to acknowledge the presence of a lack of trust and work towards overcoming it when building rapport. One of the ways to do this is by maintaining open lines of communication and being transparent in your actions, words, and intentions. Clarifying any misunderstanding that may arise promptly can help foster trust in the other party in terms of competence and reliability, leading to a better relationship. Additionally, being respectful of the other party\’s culture and beliefs, and honoring one\’s word can go a long way in building trust.

    In conclusion, the lack of trust is a significant hindrance to the rapport building process. Acknowledging and addressing it through communication and transparency is crucial for building trust, thus fostering better relationships.

    Lack of Empathy

    When individuals lack empathy, it becomes difficult to establish rapport with others. Empathy is the ability to understand and share the feelings of others. Without this ability, individuals will struggle to relate to people from different cultures, backgrounds, or personalities. They may fail to recognize the emotions of others and be unable to react accordingly.

    Additionally, if individuals do not show empathy, others may feel disrespected, ignored, or not valued. A lack of empathy can cause miscommunications, which may result in negative attitudes, misunderstandings, and ultimately, broken relationships. Therefore, it is imperative for individuals to learn how to empathize and increase their emotional intelligence to establish strong connections and relationships with people from various backgrounds.

    Lack of Authenticity

    A lack of authenticity can be a major barrier to building rapport in any context. When individuals are not honest or genuine in their interactions, it can be difficult for others to trust or connect with them. This lack of authenticity can manifest in a variety of ways, such as insincere compliments, false statements, or fake personas. In some cases, individuals may feel pressure to conform to social norms or expectations, leading them to present themselves in a way that does not align with their true personality or values. Additionally, cultural differences may contribute to a lack of authenticity, as individuals may feel unsure of how to express themselves or what is appropriate in a particular context. Lack of authenticity can be addressed by creating an environment where individuals feel comfortable being themselves and are encouraged to express their true thoughts and feelings.

    Lack of Time

    The lack of time can be a hindrance in establishing rapport between individuals. In today’s fast-paced world, people have become increasingly busy, and finding the time to connect with others can be challenging. Building rapport requires time to get to know someone, and to understand their personality, their interests, and their communication style. The lack of time can lead to rushed conversations, which often result in misunderstandings, miscommunications, and missed opportunities to connect. To overcome this challenge, individuals must make a conscious effort to create time for building rapport.

    This can include setting aside dedicated time for socializing, interacting with colleagues during breaks, or engaging in team-building activities. Additionally, utilizing digital communication tools can help in maintaining relationships when face-to-face interactions are not possible. Overall, the lack of time should not deter individuals from building rapport, as it is an essential aspect of effective communication, collaboration, and ultimately, success in personal and professional relationships.

    Lack of Interest

    When it comes to building rapport, one of the most significant hurdles can be a lack of interest. Whether consciously or unconsciously, if one party feels disinterested in forging a connection with the other, rapport building becomes that much harder. This lack of interest can stem from a range of factors, including a lack of common ground, prior negative experiences, or competing priorities. Whatever its root, it can be challenging to overcome.

    When faced with a lack of interest, it’s essential to focus on understanding the reasons behind it. Is the lack of interest stemming from a particular experience or preconception? Is it simply a matter of time constraints or mixed priorities? In some cases, a lack of interest may arise from a simple miscommunication or misunderstanding, and taking the time to clarify your intentions or message can be enough to bridge the gap.

    Other times, a more systemic approach may be necessary. For example, if there is a significant cultural or language barrier at play, it may be necessary to bring in a translator or take cultural training to build a foundation for more effective communication. Alternatively, investing time and energy into understanding the other party’s perspective and finding common ground can be crucial in breaking down disinterest barriers. The key is to remain curious and open-minded, seeking to understand the other party’s perspective rather than judging or invalidating it.

    In conclusion, a lack of interest can be a significant roadblock in building rapport, requiring thoughtful and targeted effort to overcome. Identifying the underlying reasons behind disinterest and taking proactive steps to bridge the gap can go a long way in establishing a foundation for meaningful connection and rapport building.

    Negative Attitudes

    Building rapport can be difficult when people have negative attitudes toward each other. Negative attitudes can arise for various reasons, including past experiences, perceived or actual differences in status, or just a lack of chemistry. When negative attitudes are present, people tend to be defensive, unmotivated, and uncooperative.

    As a result, building trust and rapport can be challenging. To overcome negative attitudes, it is important to first acknowledge their existence and to explore why they are present. Often, negative attitudes can be rooted in misunderstandings or a lack of empathy. It is important to actively listen to the other person, clarify any miscommunications, and try to see things from their perspective. Additionally, it can be helpful to find common ground or shared interests that can help to bridge the gap between individuals.

    Finally, building rapport also requires a certain degree of authenticity. People are more likely to open up and trust others when they feel that the person they are engaging with is genuine and sincere. Being authentic means being honest, transparent, and vulnerable; it means being willing to share your own thoughts, feelings, and experiences in a way that is appropriate and relevant to the conversation. By acknowledging the presence of negative attitudes, actively listening, finding common ground, and being authentic, individuals can build rapport and trust even when negative attitudes are present.


    One of the biggest obstacles to building rapport is misunderstandings. Misunderstandings can be caused by a variety of factors, such as differences in language, culture, and personality. For language barriers, misinterpretation of words and nuances can lead to confusion and frustration. In terms of cultural differences, actions that may be considered polite in one culture can be offensive in another. Personality clashes may result in miscommunication, causing one person to misinterpret another’s intentions.

    Regardless of the cause, misunderstandings can lead to a breakdown in communication, which can make it difficult to establish trust and rapport. Addressing misunderstandings requires active listening, clarification, and an openness to learning about others. By taking the time to understand and respect differences, individuals can build stronger connections and establish deeper relationships.



    The ability to build rapport is an essential skill in both personal and professional relationships. Establishing rapport is the process of creating a connection with another person, based on mutual trust and respect. It involves showing interest in the other person, listening actively, and conveying empathy. Building rapport is a critical aspect of effective communication, which helps to build trust and enhance relationships. Rapport can be built through various techniques such as active listening, using open-ended questions, mirroring body language, expressing empathy, and being present in the moment.

    Active listening is a technique used to build rapport by giving full attention to the speaker and expressing genuine interest in what they say. It involves paying close attention to the speaker\’s words and body language, asking clarifying questions, and reflecting back what was said. This technique helps to create an environment of mutual understanding and respect, which enhances rapport. Another technique to build rapport is to use open-ended questions, which encourages the speaker to share their thoughts and feelings, resulting in deeper engagement and connection.

    Mirroring body language is another technique used to build rapport, which involves matching the other person\’s gestures, posture, and expression. This technique helps to create a sense of familiarity and connection, which is essential in building rapport. The use of appropriate body language is crucial in building rapport, as it conveys nonverbal cues that can either enhance or hinder the connection between individuals.

    Expressing empathy is another crucial aspect of building rapport, which involves understanding and sharing the emotions and feelings of the other person. It involves actively listening, being mindful of the other person’s perspective, and conveying genuine care and concern. Expressing empathy helps to create a sense of trust and openness, which enhances rapport.

    Being present in the moment is another critical aspect of building rapport, which involves fully engaging with the other person and setting aside distractions or preconceptions. It involves being present in the moment, resisting the urge to interrupt, and conveying genuine interest and curiosity. By being fully present, individuals can connect on a deeper level and build rapport more effectively.

    In conclusion, building rapport is a vital skill that can enhance personal and professional relationships. It involves techniques such as active listening, using open-ended questions, mirroring body language, expressing empathy, and being present in the moment. By using these techniques, individuals can build trust, create connections and establish meaningful relationships with others. Building rapport takes time and practice, but with dedication and commitment, anyone can develop this essential skill.

    Final Thoughts

    Building rapport is essential in various fields, from sales and marketing to healthcare and education. Establishing a good relationship with clients helps to create trust, making it easier to work together towards common goals. To build rapport, practitioners need to be patient and empathetic, listening carefully to their clients\’ needs and concerns. They should focus on non-verbal cues, such as body language and facial expressions, to gauge their clients’ emotional state.

    Practitioners should also ensure that they are communicating clearly and effectively, using language that resonates with the client. In addition, demonstrating expertise and competence can help build trust and confidence in the practitioner. Practitioners should also be adaptable, adjusting their approach to match the client\’s needs and situation. Building rapport is an ongoing process that requires time and effort, but it is well worth it in the end. It can lead to stronger relationships, better outcomes, and improved satisfaction for all involved.

    Building Rapport-FAQs

    1. What is building rapport?

    Building rapport is the process of establishing a connection and developing a sense of trust and mutual understanding between two or more individuals. It involves active listening, empathizing, and finding common ground.

    2. Why is building rapport important?

    Building rapport is important because it creates a comfortable and friendly environment, which leads to better communication, collaboration, and relationships. It also helps to reduce conflicts and misunderstandings.

    3. What are some ways to build rapport?

    There are many ways to build rapport, such as finding common interests, using active listening skills, sharing personal experiences, expressing empathy, and being honest and respectful.

    4. How long does it take to establish rapport?

    The time it takes to establish rapport depends on various factors such as the individuals involved, their personalities, the context of the situation, and the level of trust already present. It may take just a few minutes or a longer period of time to build rapport.

    5. Can building rapport only be done in person?

    No, building rapport can also be done remotely through various communication channels such as phone, emails, and video conferencing. The same principles of active listening, empathy, and open communication apply.

    6. What are some common mistakes to avoid when building rapport?

    Some common mistakes to avoid when building rapport include making assumptions or jumping to conclusions, not actively listening, being insensitive or disrespectful, and not following through on promises or commitments.

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    Hanson Cheng

    About the author

    Living in Portugal with my wife and puppies.
    Scaling online businesses and sharing lessons learned on this website and in our email newsletter.

    Always happy to hear from you, so find me on Instagram if you want to say hi!

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